Privacy Policy

Last Updated: 11/15/2025

This Privacy Policy describes how HighLevel Systems (“HighLevel Systems,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our websites, use our services, submit forms, or otherwise interact with us (collectively, the “Services”).

We are committed to protecting your privacy and handling your personal information in a lawful, fair, and transparent manner, consistent with applicable U.S. and Florida laws.

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Who We Are

HighLevel Systems provides consulting and implementation services, including but not limited to Go HighLevel setup, A2P registration support, and related marketing technology services.

Company Name: HighLevel Systems
Email: [email protected]

If you have questions about this Privacy Policy, you can contact us at [email protected].

2. Information We Collect

We may collect information from you in three primary ways: (1) information you provide directly, (2) information collected automatically, and (3) information from third parties.

2.1 Information You Provide Directly

When you interact with us, you may provide:

  • Contact Information – name, email address, phone number, mailing address.
  • Business Information – business name, legal entity type (e.g., LLC, corporation), EIN, website/domain, industry, and other details required for A2P registration and implementation.
  • Account Access Information – limited access you grant us to your Go HighLevel account or other tools to perform implementation services.
  • Payment Information – processed through third-party payment processors (e.g., Stripe). We do not store full credit card numbers on our own servers.
  • Support & Communication Content – messages you send us via email, forms, chat, or other channels.

2.2 Information Collected Automatically

When you visit our websites or landing pages, we may automatically collect:

  • Device & Usage Information – IP address, browser type, operating system, referring URLs, pages viewed, dates/times of access.
  • Analytics Data – information collected via cookies, pixels, and similar technologies for analytics, performance, and marketing (e.g., page views, conversions).

2.3 Information from Third Parties

We may receive information about you from:

  • Service Providers – such as payment processors or CRM tools.
  • Advertising & Analytics Partners – such as Google Analytics or social media platforms.
  • Clients/Partners – if you are referred to us or added as a user under a client account.

3. How We Use Your Information

We use the information we collect for purposes including:

  • Providing & Improving Services – to deliver, maintain, and improve our Services, including HighLevel implementation and A2P registration.
  • Account Setup & Access – to configure your Go HighLevel account, submit A2P registrations, and manage any technical steps we perform on your behalf.
  • Customer Support – to respond to your inquiries, troubleshoot issues, and provide onboarding and training.
  • Billing & Transactions – to process payments, send receipts, and manage subscriptions or purchases.
  • Communications & Marketing – to send you service-related messages, important updates, and (where permitted) marketing communications about services, promotions, or offers.
  • Compliance & Protection – to comply with applicable laws, protect our rights, prevent fraud or abuse, and enforce contracts and policies.

We only use your information where we have a legitimate business purpose and, where required, your consent.

4. Cookies & Tracking Technologies

We may use cookies, pixels, and similar technologies to:

  • Recognize your browser or device.
  • Remember your preferences and improve user experience.
  • Analyze traffic and site performance.
  • Measure the effectiveness of marketing campaigns.

You can usually manage or disable cookies through your browser settings. If you disable cookies, some features of our Services may not function properly.

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

5.1 Service Providers

We share information with trusted service providers who perform services on our behalf, such as:

  • Hosting and infrastructure providers.
  • CRM and marketing tools (e.g., Go HighLevel).
  • Payment processors.
  • Email and SMS service providers.
  • Analytics and advertising partners.

These providers are authorized to use your information only as necessary to provide services to us.

5.2 Business Partners & Integrations

If you connect or integrate third-party tools (e.g., payment platforms, calendars, email services), data may be shared as needed to operate those integrations, subject to those providers’ privacy policies.

5.3 Legal & Compliance

We may disclose information if required to:

  • Comply with a valid legal request, law, or regulation.
  • Protect our rights, property, or safety, or that of our users or others.
  • Investigate or prevent fraud, abuse, or security issues.

5.4 Business Transfers

If we are involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction, subject to the same or similar privacy commitments.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our Services at your own risk.

7. Data Retention

We retain your information only as long as reasonably necessary to:

  • Provide our Services.
  • Fulfill the purposes described in this Privacy Policy.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

When information is no longer needed, we may delete it, anonymize it, or aggregate it.

8. Your Choices & Rights

Depending on your relationship with us and applicable law, you may have rights such as:

  • Access & Update – You can request access to or correction of your personal information.
  • Marketing Preferences – You can opt out of marketing emails by using the “unsubscribe” link in our emails, or by contacting us at [email protected].
  • SMS Opt-Out – If we send SMS messages, you can opt out by replying STOP (or as instructed in the message), as required by carrier and A2P rules.
  • Deletion / Restriction – In some cases, you may request deletion or restriction of certain information, subject to our legal and contractual obligations.

To exercise any of these rights, contact us at [email protected]. We may ask you to verify your identity before fulfilling certain requests.

9. Children’s Privacy

Our Services are not directed to children under 13 and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

If you believe a child under 13 has provided us with personal information, please contact us at [email protected].

10. Florida-Specific Information

We operate primarily in the State of Florida and take reasonable measures to comply with applicable Florida privacy and data security requirements, including:

  • Implementing reasonable security measures to protect your personal information.
  • Providing notice to affected individuals in the event of certain data breaches, in accordance with Florida’s Information Protection Act and other applicable laws.

If you are a Florida resident and have questions or concerns about how we handle your personal information, you may contact us at [email protected].

11. Third-Party Websites & Links

Our Services may contain links to third-party websites, tools, or services that we do not control. This Privacy Policy does not apply to those third parties.

We encourage you to review the privacy policies of any third-party sites or services before providing personal information to them.

12. International Users

Our Services are primarily intended for businesses located in the United States. If you access our Services from outside the U.S., you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.

If we make material changes, we may provide additional notice (such as by email or a prominent notice on our site), as required by law.

Your continued use of the Services after the posting of changes means you accept the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

HighLevel Systems
Email: [email protected]